Special Message by Shri. A Robert J Ravi, CMD BSNL.   

Dear BSNL Family,

I extend my heartfelt gratitude to all of you and your team for your unwavering dedication and support over the last six months.

Together, we have achieved significant milestones, including the rollout of the 4G network, fast-tracking the Amended BharatNet Tender, and the launch of innovative services like IFTV (Intranet Fibre TV), National Roaming WiFi, and BiTV (Intranet TV on Mobile).

This, in addition to focussing on the basics - Network QoS, Customer Service and Sales - to protect our existing market share. And, addressing long pending HR issues with a human face.

These initiatives have significantly enhanced our service portfolio, strengthened our customer base, and reinforced BSNL’s commitment to technological excellence even while creating a positive and dynamic work environment in BSNL.

Looking ahead, I would like all to focus on the following five key initiatives for the next six months. This should be apart from improving QoE for customers and taking all steps for retention of customers by all circles.

I encourage CGMs to select and lead one or more of these projects to drive innovation and make BSNL a leader in delivering cutting-edge services:

1.     Security-as-a-Service

2.     Enterprise-Specific Services

3.     Digital Wallet and Payment Services

4.     IoT-Driven Home Applications

5. AI-Powered Virtual Assistance for Customer Grievances

     By taking ownership of these initiatives, we can deliver exceptional value to our customers, increase engagement, and strengthen BSNL’s position as a trusted and innovative telecom provider. Let us work together to make BSNL a source of pride for the nation once again.

Brief description/concept is shared below...

· Security-as-a-Service: Introduce subscription-based cybersecurity solutions, including anti-phishing, malware protection, and parental controls, to safeguard customer data and devices. Offer enterprise-level security packages tailored to businesses, enhancing data integrity and operational safety.

·     Enterprise-Specific Services: Launch IoT solutions for inventory management, vehicle tracking, and smart manufacturing. Introduce high-speed Enterprise Data Packs and integrated collaboration tools for remote work, like video conferencing and document sharing, to attract SME and large-scale business customers.

·  Digital Wallet and Payment Services: Develop an integrated telecom wallet to enable seamless bill payments, mobile recharges, and e-commerce transactions. Partner with fintech companies to offer microloans, credit facilities, and financial literacy tools for underserved populations.

·   IoT-Driven Home Applications: Roll out smart home solutions such as IoT-enabled cameras, lights, and locks, along with home network security tools. Introduce energy monitoring services to help users track and optimize power consumption.

· Cloud Gaming and Music/Podcasts: Partner with cloud gaming platforms to provide subscription-based, high-speed gaming services. Offer exclusive access to music streaming and podcast platforms, including regional and niche content, to enhance entertainment options.

· AI-Powered Virtual Assistance for Customer Grievances: Deploy a multilingual AI chatbot for 24/7 customer support. The assistant will handle billing queries, plan recommendations, troubleshooting, and escalations efficiently, improving customer satisfaction and operational efficiency.)

Looking forward to excellent team work and inspirational efforts by all in the near future.

Ravi A Robert J.

CMD BSNL. 

DGM Pers BSNL CO endorsed approval of Appointment Committee of Cabinet (ACC) for extension of additional charge of CMD BSNL along with charge of CMD MTNL and CMD BBNL to Shri. Ravi A Robert Jerard, for a period of further six months i.e. up to 14/07/2025.  Copy<<<>>

Earlier DoT has issued an extension for a period of three months, but as ACC has conveyed approval for extension of six months and accordingly this endorsement is order issued for six months. As such, Shri. Ravi A Robert Jerard, will continue as CMD BSNL with additional charge of CMD MTNL & CMD BSNL.  

SNEA congratulates Shri. Ravi A Robert Jerard, for continuing as CMD BSNL and we are confident that his continuation as CMD BSNL will speed up all actions taken by him for growth and development of BSNL and mainly the  mission of making BSNL a profit making PSU with 25% Market share by 2025 will come in action mode.   

Shri. Ravi A Robert Jerard, CMD BSNL has appealed all executives in BSNL for putting their best for growth and development of BSNL by forgetting pending HR issues till March 2025 with “Mission only BSNL for these three months” and has firmly assured to look into all pending HR issues including implementation of 3^rd Pay Revision and other financial issues.

SNEA appeals to all the executives in BSNL in general and members of SNEA in particular, to please respond to the appeal by Shri. Ravi A Robert Jerard, CMD BSNL and strengthen his hands and hands of BSNL Management for making BSNL a profit making organisation and be ready for getting our rights in coming days by resolution of pending HR issues as assured by CMD BSNL.     

AGM Estt BSNL CO writes Circle Heads clarifying the issues raised by the Circles in dealing with Rule 8 Requests transfers after implementation of Rule 8 Transfers in Online mode.  Copy<<<>>

On implementation of online mode, Circles have raised certain doubts in dealing with the Pending Rule 8 transfers and now Estt Section BSNL CO has cleared all these doubts and it will surely help in issuing Rule 8 Transfers on fast track mode.

SNEA conveys sincere thanks to Shri. S.P. Singh, PGM Estt BSNL CO and his team of Establishment Section for clearing all such doubts by field units and expediating process of pending Rule 8 Transfers in different Circles.

Now, mainly issue remaining is consideration of Rule 8 request transfers to Surplus Circles, relieving of JTOs held up at deficit Circles and mainly at all India hard tenure Circles and special consideration of Rule 8/9 requests on spouse working grounds.

SNEA is pursuing for all these issues by actions like holding early LICE for vacant posts, counting JTO vacancies by excluding registered online Rule 8 requests of JTOs, SDE Promotions for JTO vacancies in surplus Circles, and posting willing SDEs for all India Hard Tenure stations as stop gap arrangement for substitutes to JTOs waiting for rule 8 transfers etc. Let us hope that Major issues related to Rule 8 & Rule 9 requests transfers are cleared b such special initiatives by Estt Section BSNL CO.    

Update on SNEA Pay Loss Case at CAT Ernakulum: The Pay Loss case filed by SNEA was held on 31/12/2024.  While the application filed by SNEA has progressed to the hearing stage, a subsequent case filed by a petitioner Shri. Anoop Das, JTO Kerala and others on the same subject matter has resulted in the clubbing of both cases together and a delay in the hearing in SNEA case due to this latter case being in the admission phase. The next date of hearing 11/03/2025. Court Order I <<<>>   Court Order II <<<>>

After Pers section, now SEA and EW units have issued letters showing Circle wise strength of Executives thereby declaring Surplus, just sufficient and Deficit Circle for submission of OTP requests through Online Transfer Portal (OTP) window for January 2025. SEA<<<>>   Elect<<<>>  

Similar letter for Civil wing Executives by BW units should have been issued, but same is not yet issued and we are pursuing for the same. 

Opening of OTP window for January 2025: AGM Pers BSNL CO issued orders for opening of OTP window for online request transfers of Executives.  Copy<<<>>

Accordingly OTP window will be opened at 0000 Hrs today Night i.e. 16/01/2025 and will be Open till night of 31/01/2025.

As per this letter, the Circle wise status of SDEs and AGMs is declared as Surplus Circles, Deficit Circles and just sufficient Circles and Executives have to submit the OTP Option accordingly.

All the Requests to Deficit and Just Sufficient Circles will be given consideration and requests to Surplus Circles will not be given consideration. But SNEA has taken up the issue for consideration of requests to the extent of outgoing OTP requests from these Circles and we are hopeful for its consideration.     

As per letter, the executives are requested to submit three choices of circle for inter circle transfer through OTP window, preferably for Deficit Circle, so that request may be considered for their choice circle subject to administrative constraint.

But, as this is Own Cost Request Transfers, it is up to the concerned SDE/AGM where he has to opt for three choices or limit his/her choice/option/request to only to choice Circle.

It may be noted that though the executives think that posting will be done as per the preferences given by him/her, but practically while considering posting, one may be posted to any of the choice Circle, he/she has submitted.

Hence executives must opt only to Circle where he/she can join once transfer order is issued and should not opt for any Circle where he/she cannot join.   

Further, the OTP Requests of July 2024 are also pending and we at SNEA CHQ are getting queries, what action is to be taken by Executives whose OTP requests are pending.

In this regards, it is to inform that as updated on website, the transfer orders of certain SDEs/AGMs in Telecom wing are given consideration about which we have updated details, few days back, but orders are not officially published and it is decided that orders will be published by end of March or in First week of April 2025.

Some Executives have submitted OTP requests under fear of long stay Transfers and as now it has been decided for not issuing any long stay transfers and hence some of the executives want to withdraw such OTP requests.   

We have received many such requests for withdrawal of OTP Options submitted in July 2024 window, and earlier this option was not available once the requests are received by BSNL CO.

But this time, as Transfer orders is not published, we have requested for giving an option for withdrawal of pending requests and same has been agreed now.

The executives who want to withdraw the option submitted in the July 2024 OTP window, the same may be done accordingly.

The executives who want to modify the choice of Circle submitted in OTP window July 2024, then one has to first withdraw the pending OTP options and then apply fresh for new options as per his/her wish.

For executives who have applied on July 2024 OTP window and whose request is not yet given consideration by releasing official order and he/she needs transfer to any of choice to opted Circle, he/she has to do nothing and his/her application may be either given consideration in already decided orders or will be given consideration in March 2025, where all these OTP Requests transfers will be given consideration.

Further, in present OTP there is no Edit option for changing the options submitted and SNEA has taken up this issue with Management and requested for provision of edit option for Options submitted by individuals.

Accordingly it has been principally agreed to make changes in ERP and provide edit option which will be available till closure of window on 31/01/2025. The Edit option will be made available within 2 to 3 days as certain changes required in ERP.

Though Edit Option, will be available, Executives have to opt wisely and only to Circles where he /she can join if transfer order is issued in March 2025 as this option will be available only during window period i.e. 31/01/2025 and not thereafter. Once Transfer order is issued, it is difficult to cancel and one has to take care.

In addition to Intra Circle Transfer Options for JTOs, this time,  the JEs which is non-executive cadre is also given opportunity to opt under OTP for Intra Circle Transfers and hence request transfers of JEs will also be in online mode.   

All the Executives who are need of transfers have to take note of all these points and then decide your Choice Circle/Circles depending on family and personal requirements and then submit the OTP requests only after critical analysis and be ready for joining choice circle as per his/her family requirement and avoid complications once Transfer order is issued.  

AGM Pers BSNL CO issued orders for cancellation, modification in posted Circle and retention by giving consideration to the genuine requests of the individual.  Copy<<<>>

These SDEs have submitted their request for the same on genuine grounds through proper and their request was under consideration at BSNL CO. But meantime, these SDEs were relieved by the concerned BA/Circle.

All these cases were pursued by SNEA and now their requests are now given consideration. Some similar requests are yet to be given consideration and we are pursuing for the same.

SNEA CHQ conveys thanks to Director HR, PGM Pers and her team of Pers Section for giving consideration to genuine requests and giving relief to these affected executives.    

Admn Cell BSNL CO published E-Digital Directory 2024 of Senior Officers in BSNL all over India. Copy<<<>>

NCOA (National Confederation of Officers Association) writes to Honourable Prime Minister of India Respected Shri. Narendra Modi ji, requesting the Kind intervention for urgent Compliance with order of Honourable Supreme Court of India regarding EPS-95 Implementation for Post-2014 Retirees and Serving Employees.  Copy<<<>>

TWO DAYS MARATHON ONLINE CWC MEETING SUCCESFULLY CONCLUDED: Two Days online CWC Meeting was successfully held with active participation of all 31 Circle Secretaries accompanied by 70 CWC members all over India. The Central Working Committee (CWC), is think tank of SNEA CHQ which directs SNEA CHQ for pursuing different HR issues and overall working of the association.

The proceedings of the meeting started at 0930 Hrs of 11/01/2025 with self-introduction and concluded for the day at 2230 Hrs with completion of reports by all Circle Secretaries and some CWC Members. SCHEDULE <<<>>

On Second, i.e. 12/01/2025, since 0930 Hrs the remaining CWC members presented their views and the entire discussions were focused on the methodologies to be adopted by Association on resolution of different HR issues, Development Issues and issues related to day to day activities and reducing hardship of the executives.

The issues were thoroughly discussed, with all CWC members and Circle Secretaries contributing their perspectives on different HR matters. Many participants supported their viewpoints with relevant documents and provided clear directives to the CHQ regarding the next course of action on various HR-related matters.

Several CWC members and Circle Secretaries, attending their first CWC meeting, expressed their satisfaction with the in-depth discussions. They appreciated the focused and insightful deliberations on HR issues, which highlighted the vision of SNEA in addressing pending concerns.

In conclusion, after more than Twenty Six hours of productive discussions over two days, the house passed several resolutions on different HR and development issues for early resolution of issues. The details of these resolutions will be uploaded shortly.

Jt. GM CA BSNL CO writes to all Circle Heads for ensuring that all Higher Pension Cases submitted by eligible BSNL Recruited Executives/Employees and pending at BSNL end shall be uploaded on EPFO Portal by 31/01/2025 without fail. Copy<<<>>

As per EPFO, this will be final opportunity for Employers to process and upload the pending wage details and submission of replies for any additional information/ clarification sought by EPFO pertaining to higher pension cases.  

Hopefully action will be taken by all Circle/BA EPF Nodal officers, but till all CS/DS and activists of SNEA keep track on the activities so that Higher Pension Options submitted by any Executive is not continued to be pending for approval.

Issues if any may be please brought to notice of Shri. Sumit Saxena, JSC SNEA CHQ so that same can be taken further for timely solution.  

DGM Arch BSNL CO issued Provisional Seniority list in the grade of regular SDE/AE of Architectural wing as on 01/11/2024 calling for corrections/omissions in respect of the entries through proper channel within period of one month.  Copy<<<>>

Sr. GM Tech ALTTC Ghaziabad writes to Concern Circle Heads regarding schedule of Pre-Basic-I and Pre-Basic-II JTO Induction Training for JEs successful in JTO LICE held on 08/09/2024. Copy<<<> 

Online CWC Meeting of SNEA is scheduled from 0930 Hrs of 11/01/2025 to 2000 Hrs of 12/01/2025. It is mandatory to all CWC Members, CS and CHQ OBs to attend this meeting. All are requested to join the Meeting sharply at 0930 hrs. Notice <<<>>     Spl CL<<<>>

BSNL started Live TV Services in prominent Nine Circles with Brand name BSNL IFTV: In a special initiative aimed at enhancing customer satisfaction and establishing a competitive advantage in the telecom sector. BSNL has introduced this service as a complimentary add-on for customers with BSNL FTTH connections, marking it as the first of its kind in India.

This innovative offering enables real-time streaming of over 500 TV channels directly through BSNL's robust intranet network, delivering an unparalleled television experience.

While other Telecom Operators are charging for this Live TV services, BSNL is providing it free of cost to its esteemed FTTH customers. It is important that for using this Live TV services, the customer data will not be utilised as these services are provided on BSNL Internal Network.  BSNL FTTH Customers can access 500+ HD & SD Channels with crystal clear streaming over BSNL FTTH network.

Till now BSNL has started these services in Punjab, Haryana, Himachal Pradesh, Rajasthan, Chhattisgarh, Madhya Pradesh, Tamilnadu, Telangana Chennai and Gujarat Circle and is likely to be started in all other Circles making it PAN India Services.   

In a special function arranged at Boardroom BSNL on 07/01/2025 in online mode in presence of all Board of Directors, CMD BSNL Shri. A. Robert J. Ravi, CMD BSNL officially inaugurated IFTV/Live TV services of BSNL for Gujarat Circle.

With the launch of BSNL Live TV and Wi-Fi Roaming services, BSNL has taken significant strides toward redefining digital engagement and digital entertainment in India.

By providing a seamless and cost-free streaming experience, BSNL reinforces its dedication to innovation and customer satisfaction. These services not only achieve the twin objectives of data-everywhere experience, and the high quality TV experience, but also positions BSNL as a leader in the competitive Telecom landscape.

This launch marks a significant step towards digital empowerment and enhancing entertainment for BSNL's valued FTTH customers.

BSNL FTTH customers can register for IFTV Service by visiting https://fms.bsnl.in/iptvreg.

After Registration, Customer has to install the Android APP in the TV and Sign-in using Mobile Number registered with BSNL FTTH Number. This innovative service reaffirms BSNL's commitment to delivering world-class digital services to its customers.

Key Features of BSNL Live TV:

·   Real-Time Streaming: Customers can enjoy immediate and uninterrupted access to their favourite TV channels, eliminating delays and buffering.

· Network Independence: The service operates entirely within BSNL’s network, ensuring minimal bandwidth consumption and no interference with existing internet services or data plans.

· Superior TV Experience: With access to over 500 channels, BSNL’s IFTV surpasses traditional DTH and cable services, providing higher quality and a broader selection.

BSNL's commitment to delivering cutting-edge digital entertainment solutions is evident in this new service.

As of December 2024, over 30,000 customers have already been onboarded in this service, with expectations for exponential growth in user adoption in coming days.

SNEA appeals to all the executives in BSNL to give wide publicity to the BSNL IFTV services and see that more and more customers are encouraged to join BSNL FTTH services and use these excellent IFTV services free of cost.

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